ab888 Privacy Policy — How We Protect Your Personal Data

1 Introduction

This Privacy Policy ("Policy") applies to all personal data collected and processed by ab888 ("we", "us", "our", "the Platform") in connection with the operation of the online gaming and sports betting website accessible at https://ab888.im. It covers data collected from registered players, prospective players who browse the site without registering, and any other individuals who interact with the Platform.

By accessing or using ab888 — including creating an account, making a deposit, placing a bet, or browsing any page of the website — you confirm that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the Platform.

This Policy should be read alongside the ab888 Terms & Conditions, which govern the overall use of the Platform. In the event of any conflict between this Policy and the Terms & Conditions with respect to data privacy, this Policy shall prevail.

2 Who We Are

ab888 is an online casino and sports betting platform serving players in Bangladesh. The Platform offers cricket betting, live casino games, slot games, sports events, and other gaming products. For the purposes of data protection, ab888 acts as the data controller in respect of all personal data collected through the Platform.

If you have any questions about how ab888 handles your personal data, or if you wish to exercise any of your data rights, you may contact us at any time via the 24/7 live chat service or by email at [email protected]. All data-related enquiries are handled in Bangladesh Standard Time (BST, UTC+6) and will receive a response within 48 hours.

3 Data We Collect

The categories of personal data that ab888 may collect include, but are not limited to, the following:

3.1 Identity and Contact Information

• Full legal name as it appears on government-issued identification
• Date of birth (required to verify that you are aged 21 or above)
• Residential address in Bangladesh (city, district, postal code)
• Email address used for account registration and communications
• Mobile phone number associated with your bKash, Nagad, or Rocket account

3.2 Identity Verification Documents

• Scanned copy or photograph of a national identity card (NID), passport, or other government-issued photo identification
• Proof of residential address (utility bill, bank statement, or equivalent document dated within three months)
• Selfie or live photograph for biometric verification, where required

3.3 Financial and Transaction Data

• bKash, Nagad, Rocket, or Upay mobile wallet account numbers used for deposits and withdrawals
• Bank account details for players using Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, or other supported banking institutions
• Visa or Mastercard details (card number, expiry date — we do not store full CVV numbers)
• Records of all deposits, withdrawals, bets placed, games played, and winnings received on the Platform
• Transaction amounts in Bangladeshi Taka (BDT)

3.4 Technical and Usage Data

• IP address and approximate geographic location at the time of access
• Device type, operating system, and browser version
• Pages visited, time spent on each page, links clicked, and navigation patterns within the Platform
• Login timestamps and session duration records
• Cookies and similar tracking identifiers (see Section 8)

3.5 Communications Data

• Records of live chat conversations with the ab888 support team
• Email correspondence with ab888 support or compliance teams
• Responses to optional player surveys or feedback forms

4 How We Collect Data

ab888 collects personal data through the following channels:

• Directly from you: when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or respond to a survey.
• Automatically: through cookies, web beacons, and server log files as you browse and interact with the Platform. This includes technical data about your device and connection.
• From third-party verification providers: where ab888 uses identity verification or anti-fraud service providers to confirm the authenticity of documents submitted by players.
• From payment processors: including confirmation data returned by bKash, Nagad, Rocket, Upay, Visa, and Mastercard upon processing a transaction.

5 How We Use Your Data

ab888 uses the personal data it collects for the following purposes:

Purpose	Data Used
Account registration and authentication	Name, email, date of birth, contact number
Age and identity verification (21+ requirement)	NID / passport, date of birth, selfie photograph
Processing deposits and withdrawals in BDT	Payment method details, transaction records
Anti-money laundering compliance	Identity documents, transaction history, source of funds
Customer support and dispute resolution	Account data, communication records, transaction history
Responsible gaming monitoring	Gaming activity, session duration, deposit history
Platform security and fraud prevention	IP address, device data, login records, behavioural patterns
Marketing communications (where consented)	Email address, preferred game types, activity data
Platform improvement and analytics	Usage data, navigation patterns, session data (anonymised)

ab888 does not use your personal data for any purpose other than those described in this Policy or as required by applicable law. Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time without affecting the lawfulness of processing already carried out.

6 Legal Basis for Processing

ab888 processes personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between ab888 and the player, including account management, payment processing, and service delivery.
• Legal obligation: Processing necessary to comply with applicable anti-money laundering laws, age verification requirements, and other regulatory obligations.
• Legitimate interests: Processing necessary for the legitimate business interests of ab888, including fraud prevention, platform security, and responsible gaming monitoring, where those interests are not overridden by the player's rights.
• Consent: Processing based on your freely given, specific, and informed consent — for example, for marketing communications and optional analytics. You may withdraw consent at any time.

7 Sharing Your Data

ab888 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share personal data with the following categories of recipients only where necessary and under appropriate data-sharing agreements:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks in Bangladesh, solely to process deposit and withdrawal transactions.
• Identity verification providers: third-party services used to verify the authenticity of identity documents and to perform age verification checks.
• Anti-fraud and AML service providers: compliance technology vendors who assist ab888 in detecting and preventing fraudulent activity and money laundering.
• Game software providers: studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data necessary to deliver and support their games on the Platform.
• Legal and regulatory authorities: where ab888 is required by law to disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction.
• Professional advisers: lawyers, auditors, and other professional advisers bound by duties of confidentiality, where necessary to protect ab888's legal rights or to comply with regulatory requirements.

8 Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the site to remember information about your visit — such as your preferred language, login status, and session state — making your next visit easier and the site more useful to you.

8.2 Cookies Used by ab888

• Strictly necessary cookies: Required for core platform functionality such as session management and account authentication. These cannot be disabled without affecting your ability to use the Platform.
• Performance and analytics cookies: Used to collect anonymised data about how players navigate and use the Platform, helping ab888 identify areas for improvement. No personally identifiable information is included in this data.
• Functional cookies: Used to remember your preferences such as language settings, display options, and previously visited game categories.
• Targeting and personalisation cookies: Used, where you have given consent, to tailor promotional content and game recommendations based on your activity on the Platform.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse, delete, or be notified before cookies are placed. Please note that disabling certain cookies may impair the functionality of the ab888 Platform, including your ability to log in or maintain a session. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

9 Data Security

ab888 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, accidental loss, and destruction. These measures include:

• 256-bit SSL (Secure Socket Layer) encryption on all data transmissions between your device and ab888 servers.
• Encryption of sensitive data fields — including payment method details and identity document scans — at rest in our databases.
• Role-based access controls ensuring that ab888 staff can only access personal data to the extent necessary for their specific job function.
• Regular penetration testing and security audits conducted by independent third-party security specialists.
• Multi-factor authentication requirements for all ab888 staff accessing systems that hold personal data.
• Incident response procedures for identifying, containing, and reporting data security incidents in a timely manner.

While ab888 takes all reasonable precautions to protect your data, no transmission over the internet or method of electronic storage is 100% secure. Players are encouraged to use strong, unique passwords and to contact ab888 support immediately if they suspect that their account credentials have been compromised.

10 Data Retention

ab888 retains personal data for only as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. The following indicative retention periods apply:

• Account data and identity verification documents: Retained for the duration of your active account relationship with ab888, plus a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by financial record-keeping regulations.
• Customer support communications: Retained for three (3) years from the date of the most recent interaction.
• Technical and usage data: Retained in an identifiable form for up to twelve (12) months, after which it is anonymised or deleted.
• Marketing consent records: Retained until you withdraw consent or for three (3) years from the date of last interaction, whichever is earlier.

When personal data reaches the end of its retention period, ab888 will securely delete or irreversibly anonymise it in accordance with our internal data disposal procedures.

11 Your Rights

As a player on ab888, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data that ab888 holds about you at any time.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected. You can update most account details directly within your account settings.
• Right to erasure: You may request that ab888 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restrict processing: You may request that ab888 limit the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data.
• Right to data portability: Where technically feasible, you may request that ab888 provide your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to object: You may object to the processing of your personal data where ab888 relies on legitimate interests as the legal basis, or to the use of your data for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact the ab888 data team via the 24/7 live chat service or by emailing [email protected]. ab888 will respond to all data rights requests within thirty (30) days of receipt. We may need to verify your identity before processing your request.

12 Children and Minors

ab888 is strictly a 21+ platform. We do not knowingly collect personal data from individuals under the age of 21. If ab888 becomes aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on ab888, please notify us immediately at [email protected].

As part of our commitment to child protection, ab888 supports the use of parental control software for households where minors may have access to devices used to browse the internet. We encourage parents and guardians to take appropriate steps to prevent minors from accessing gambling websites.

13 International Data Transfers

ab888 primarily processes personal data within Bangladesh and in data centres serving the South Asian region. Where it becomes necessary to transfer personal data to service providers or infrastructure partners located outside Bangladesh — for example, to cloud hosting providers or game software studios — ab888 will ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy. Such safeguards may include contractual data protection clauses, encryption in transit and at rest, and access controls limiting the data available to third-party processors.

14 Third-Party Links

The ab888 Platform does not contain links to third-party websites. In the unlikely event that a third-party reference appears in informational content on the Platform, ab888 is not responsible for the privacy practices or content of those third-party destinations. This Privacy Policy applies solely to data collected and processed by ab888 through the ab888 Platform at https://ab888.im.

15 Changes to This Policy

ab888 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we provide. When material changes are made, we will update the "Last Updated" date at the top of this Policy and, where appropriate, notify registered players via their registered email address. Your continued use of the Platform following the posting of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

16 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ab888 handles your personal data, please contact us through any of the following channels:

• Email (plain text — not a link): [email protected]
• Live Chat: Available 24/7 via the ab888 Platform, all days including public holidays in Bangladesh.
• Response Time: ab888 aims to acknowledge all privacy-related enquiries within 24 hours and to provide a full response within 30 days, in Bangladesh Standard Time (BST, UTC+6).

For additional information about your rights and obligations as a player, please also review our Terms & Conditions and our Responsible Gaming page.