Responsible Gaming at ab888

Our Commitment to Safe Gaming

ab888 believes that gambling should always be an enjoyable, voluntary form of entertainment — not a way to make money, solve financial problems, or cope with stress. We are committed to maintaining a safe gaming environment for all players in Bangladesh, where fun is the priority and harm prevention is a core part of how we operate.

We recognise that for a small number of players, gambling can become problematic. ab888 takes this seriously. We invest in detection tools, staff training, and player support systems designed to identify early signs of problem gambling and to intervene with care and respect. Our responsible gaming approach is informed by best practices in the international gambling industry and adapted for the needs of our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.

Age Verification — 21+ Only

ab888 is strictly an adults-only platform. Players must be aged 21 years or above to register, deposit, and play. This is a firm requirement, not a guideline. ab888 enforces age verification as part of the account registration process and as part of ongoing account monitoring.

All new accounts are subject to identity verification before withdrawals are permitted. This process requires players to submit a government-issued photo ID (National Identity Card, passport, or similar) confirming that they are aged 21 or above. Accounts that cannot be age-verified will be suspended pending further review.

ab888 encourages parents and guardians to use parental control software on shared devices to prevent minors from accessing gambling websites. If you suspect that a person under the age of 21 has registered on ab888, please notify our support team immediately at [email protected].

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, background, or gaming experience. The following signs may indicate that gambling is becoming a problem rather than a leisure activity:

• Spending more time or money on gambling than you originally intended
• Feeling anxious, irritable, or restless when you are not gambling
• Chasing losses — continuing to bet in an attempt to recover money you have lost
• Lying to family or friends about how much time or money you spend on gambling
• Borrowing money, selling possessions, or neglecting bills to fund gambling
• Neglecting work, studies, family responsibilities, or personal health due to gambling
• Using gambling to escape from stress, depression, loneliness, or other emotional difficulties
• Feeling unable to stop gambling even when you want to
• Repeated unsuccessful attempts to cut back or quit gambling

If you recognise any of the above patterns in your own behaviour, we strongly encourage you to use the self-assessment checklist further down this page and to reach out to our support team. You are not alone, and help is available.

Self-Exclusion — A Permanent Safety Net

Self-exclusion is the most comprehensive player protection tool available on ab888. When you request self-exclusion, your account is closed and you are blocked from accessing the ab888 Platform for the duration of your chosen exclusion period. The minimum self-exclusion period is 6 months; you may also choose 1 year, 3 years, 5 years, or permanent exclusion.

What happens during self-exclusion?

• Your account is immediately suspended and you cannot log in or place bets.
• Any pending withdrawals of your remaining balance will be processed normally.
• All marketing communications from ab888 are stopped immediately.
• You cannot create a new account or re-register on the Platform during the exclusion period.
• At the end of a fixed-term exclusion, your account will remain inactive until you proactively contact support to request reactivation — there is no automatic reactivation.
• Permanent self-exclusion is irreversible. ab888 will not reinstate an account subject to permanent self-exclusion under any circumstances.

To activate self-exclusion, contact the ab888 support team via live chat at any time, or email [email protected]. Requests are processed within one working day. The self-exclusion cannot be reversed or shortened once it has been applied — this is by design, to protect you during moments of vulnerability.

Time-Out and Cooling-Off Options

A time-out is a short-term break from gambling that is less permanent than self-exclusion. It is ideal for players who want to pause and reflect without fully closing their account. Available time-out periods on ab888 are: 24 hours, 48 hours, 72 hours, 1 week, 2 weeks, 4 weeks, and 6 weeks.

During a time-out: you cannot log in, you cannot deposit, you cannot place bets. The time-out period cannot be cancelled early under any circumstances. When the period expires, your account returns to normal — but we will prompt you to review your gaming habits before continuing.

Time-outs can be set directly from your account settings under the "Responsible Gaming" panel, or by contacting our support team. There is no fee or penalty for taking a time-out — we actively encourage its use whenever you feel that a break would do you good.

Budgeting and Financial Wellbeing

Responsible gaming starts with treating gambling as a form of entertainment with a defined budget — just like going to a cinema or a sporting event. Here are ab888's core budgeting principles:

• Only gamble with money you can afford to lose. Never use money intended for rent, bills, groceries, bKash savings, or family expenses.
• Set a strict budget before each session and stick to it, regardless of whether you are winning or losing.
• Do not chase losses. Trying to recover lost money by betting more is one of the most common paths to problem gambling.
• Keep gambling separate from your finances. Use ab888's deposit limit tools so that gambling expenditure is always capped at a figure you have pre-approved for yourself.
• Track your spending. ab888 provides a full transaction history in your account so you can always see exactly how much you have deposited, wagered, and withdrawn.

Getting Help — Support Resources

If you feel that gambling is causing you harm, or if you are concerned about someone else's gambling behaviour, please do not hesitate to reach out. ab888's support team is available 24 hours a day, 7 days a week, all year round — including during Eid, Ramadan, Pohela Boishakh, Victory Day (December 16), and Independence Day (March 26).

There is no shame in asking for help. Our support agents are trained to handle responsible gaming conversations with sensitivity, empathy, and complete confidentiality. They can help you:

• Activate any of the player protection tools described on this page
• Understand your gaming history and spending patterns
• Set appropriate deposit, loss, or session limits
• Initiate a time-out or self-exclusion request
• Connect with external support resources for problem gambling in Bangladesh

Contact us: Live Chat (available 24/7 from the ab888 Platform) or by email at [email protected] (plain text — not a link). Responses to email enquiries are provided within 24 hours in Bangladesh Standard Time (BST, UTC+6).